Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and 9apps ("9apps," "the Platform," "we," "us," or "our"), which operates the online gaming and sports betting platform accessible at https://9apps.bio and its associated sub-domains and mobile interfaces.

By accessing the 9apps website, creating a player account, making a deposit, claiming a bonus, or participating in any game or betting activity offered through the 9apps platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with any applicable supplemental policies including the 9apps Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the 9apps platform and, if applicable, request closure of your account. Continued use of 9apps following the publication of revised Terms constitutes your acceptance of those revised Terms.

Access to 9apps is subject to the following eligibility conditions, all of which must be satisfied on a continuous basis throughout your use of the platform:

• Minimum Age: You must be at least twenty-one (21) years of age. This is a firm legal requirement under Philippine gaming regulations administered by the Philippine Amusement and Gaming Corporation (PAGCOR). 9apps will not knowingly permit access to any person under the age of 21. Age verification is conducted during the Know Your Customer (KYC) process and may be requested at any time.
• Jurisdiction: You must be legally permitted to participate in online gambling activities under the laws of the jurisdiction from which you are accessing the platform. It is your sole responsibility to verify whether online gambling is lawful in your specific location.
• Mental Capacity: You must be of sound mind and acting on your own behalf. You may not open or use a 9apps account on behalf of another person.
• Not a Prohibited Person: You must not be an employee, contractor, officer, director, or close relative of any of the above of 9apps or any of its affiliated software or game providers where such participation would constitute a conflict of interest.
• Not Self-Excluded: You must not be subject to an active self-exclusion order on 9apps or any PAGCOR-administered exclusion registry at the time of registration or use.
• One Account Per Person: Each individual may maintain only one (1) active 9apps account. The creation of duplicate accounts for any purpose, including the circumvention of account restrictions or the multiple-claiming of bonuses, is strictly prohibited.

To access the full range of 9apps services including real-money gaming, deposits, and withdrawals, you are required to register a verified player account. The registration process requires you to provide accurate, complete, and current personal information including your full legal name, date of birth, Philippine mobile number, and a valid email address.

3.1 Know Your Customer (KYC) Verification

In compliance with PAGCOR regulations and Philippine Anti-Money Laundering Act (AMLA) requirements, 9apps is obligated to verify the identity of all players before processing withdrawals. You will be required to submit copies of a valid government-issued Philippine identification document. Accepted forms of ID include the PhilSys National ID, UMID, Philippine passport, driver's license, voter's ID, and PRC professional ID. 9apps reserves the right to request additional documentation including proof of address or proof of funds where required by applicable regulations.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your 9apps login credentials. You agree to notify 9apps immediately upon becoming aware of any unauthorized access to or use of your account. 9apps will not be liable for any losses arising from unauthorized account access resulting from your failure to safeguard your credentials. 9apps staff will never request your password — any communication purporting to be from 9apps that requests your password should be treated as fraudulent.

3.3 Account Suspension and Closure

9apps reserves the right to suspend or permanently close any player account at its sole discretion, including without prior notice, where there is reasonable suspicion of fraudulent activity, breach of these Terms, or non-compliance with applicable laws. Upon closure, any real-money balance net of applicable bonuses and pending wagers will be returned to the player via the original deposit method following completion of any required review period.

All financial transactions on 9apps are denominated in Philippine Peso (PHP). 9apps supports the following deposit methods for players in the Philippines: GCash, Maya (formerly PayMaya), BPI online banking, BDO online banking, Metrobank online banking, and selected over-the-counter cash payment services including 7-Eleven and Bayad Center outlets.

• Minimum Deposit: The minimum deposit is ₱100 for GCash and Maya. Bank transfer minimums are ₱500. Over-the-counter minimum is ₱100.
• Processing Time: GCash and Maya deposits credit to your 9apps wallet immediately upon confirmation from the payment provider. Bank transfer deposits are credited upon clearance, typically within 1 to 3 business hours. Over-the-counter deposits are credited upon receipt of payment confirmation.
• Own Funds Only: You may only deposit funds from payment accounts in your own name. Third-party deposits are prohibited. 9apps reserves the right to return deposits made from unverified or third-party sources and to suspend the associated player account pending investigation.
• No Credit: 9apps does not extend credit to players. All gameplay must be funded from genuine deposited funds in your wallet balance.
• Fees: 9apps does not charge a deposit fee. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees, which are beyond 9apps' control.

Players may request withdrawal of real-money wallet balances at any time, subject to the conditions set out in this section. Withdrawals are processed to the same payment method used for the most recent deposit where technically possible, in compliance with anti-money laundering regulations.

• KYC Requirement: Full KYC verification must be completed before any withdrawal is processed. Withdrawal requests submitted on accounts with incomplete KYC will be placed in a pending queue until verification is finalised.
• Minimum Withdrawal: The minimum withdrawal amount is ₱200 for e-wallet methods (GCash, Maya) and ₱1,000 for bank transfer methods.
• Processing Time: E-wallet withdrawals are processed within 15 minutes on average, around the clock. Bank transfer withdrawals typically clear within 1 to 3 business hours. First-time withdrawals may take longer due to initial security review.
• Wagering Requirements: Any bonus credits applied to your account must be fully wagered in accordance with the applicable bonus terms before the associated balance portion may be withdrawn. Withdrawal requests that include unwagered bonus funds will be declined or adjusted accordingly.
• Right to Review: 9apps reserves the right to delay processing of any withdrawal request for up to 72 hours for compliance review purposes. Players will be notified of any delay and the reason for it where permissible under applicable law.

9apps offers various promotional offers to new and existing players, including welcome bonuses, reload bonuses, cashback offers, free spins, and loyalty programme rewards. All bonuses are subject to the specific terms and conditions published alongside each offer on the promotions page, in addition to the general conditions set out below.

6.1 General Bonus Conditions

• Bonuses are only available to players who have completed basic account registration and, where specified, identity verification.
• Each bonus promotion may only be claimed once per player, household, IP address, device, or payment method, unless the promotion terms explicitly state otherwise.
• Bonus funds and any winnings generated from bonus funds are subject to wagering requirements before they may be withdrawn. Wagering requirements are specified per promotion and typically range between 20x to 45x the bonus amount.
• Games may contribute to wagering requirements at different rates. Live dealer games, sports betting, and certain slot titles may contribute at reduced rates or not at all — refer to individual promotion pages for game contribution tables.
• Bonuses that are not claimed within the specified validity period will expire automatically and cannot be reinstated.
• 9apps reserves the right to withdraw, modify, or cancel any promotion at any time where required by law or regulation, or in response to widespread abuse of the promotional system.

6.2 Abuse of Bonuses

Any conduct that 9apps reasonably determines to constitute bonus abuse — including but not limited to the opening of multiple accounts to claim duplicate bonuses, systematic exploitation of wagering loopholes, arbitrage betting patterns designed to clear wagering requirements with minimal risk, or collusion between players — will result in forfeiture of all bonus balances, associated winnings, and potentially permanent account suspension. 9apps uses automated and manual review processes to detect bonus abuse and will not be obligated to disclose the specific criteria used.

All games offered on 9apps Casino are provided by third-party certified game developers and operate under the rules published within each game's interface and supporting documentation. The specific rules governing each game — including paytables, return-to-player (RTP) percentages, bonus feature mechanics, and jackpot conditions — form part of the terms applicable to your participation in that game.

• RNG Certification: All random number generator (RNG)-based games, including online slots, virtual table games, bingo, and fishing arcade titles, use independently audited RNG engines. Published RTP figures are mathematically verified and enforced over statistically significant sample sizes.
• Live Dealer Games: Live dealer games are conducted in real time by professional human dealers operating under studio conditions. Outcomes are determined by physical means (cards, roulette wheels) and are beyond the control of 9apps. 9apps is not responsible for equipment failures or human error during live dealer games, though genuine confirmed dealer errors may be subject to void and re-deal procedures at 9apps' discretion.
• Sports Betting: Sports betting markets are governed by the specific rules applicable to each sport and market type, as published in the sports betting help section. 9apps reserves the right to void bets placed on markets where results are subsequently found to have been the subject of match-fixing investigations or where the result cannot be confirmed by reliable official sources.
• Technical Failures: In the event of a technical malfunction or disconnection during a game round, 9apps will attempt to restore the game state where possible. If restoration is not possible, the game round will be voided and any staked amount refunded. 9apps is not liable for losses arising from hardware or software failures outside its direct control.

The following conduct is expressly prohibited on the 9apps platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and reporting to the relevant Philippine authorities:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with any game, betting market, or platform feature in a manner not intended for human players.
• Exploiting software bugs, vulnerabilities, or errors in game logic to generate winnings or credits outside the game's intended mechanics. Any winnings generated through confirmed exploitation of a software error are void and will be reversed.
• Providing false, inaccurate, or fraudulent information during registration, KYC verification, or any subsequent identity verification process.
• Participating in any form of collusion with other players, particularly in poker, live dealer games, or any other game where player interaction can influence outcomes.
• Money laundering or any use of the 9apps platform that facilitates, conceals, or disguises proceeds of illegal activity. 9apps is subject to Philippine AMLA obligations and will report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required.
• Charging back any deposit transaction after gaming activity has been conducted using those funds. Disputed chargebacks will be investigated, and accounts where a chargeback is confirmed to be fraudulent will be referred to relevant financial crime authorities.
• Accessing or attempting to access the platform from a jurisdiction where online gambling is prohibited, through the use of VPN services, proxy servers, or other circumvention tools.

9apps is committed to providing a safe and responsible gaming environment. In compliance with PAGCOR's responsible gaming requirements, 9apps provides the following player protection tools, all of which are accessible from within your account settings:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account. Requested limit reductions take effect immediately. Requested limit increases are subject to a 7-day cooling-off period before activation.
• Session Time Limits: Players may set maximum session duration limits. A notification is displayed when a session time limit is approaching, and the session is automatically ended upon expiry.
• Loss Limits: Players may set limits on the total amount they are willing to lose within a defined period. Once a loss limit is reached, further gaming activity is prevented until the limit period resets.
• Reality Checks: Players may configure periodic pop-up reminders displaying session duration and net gaming activity during active play sessions.
• Self-Exclusion: Players who wish to take a break from gambling may self-exclude for a defined period (30 days, 90 days, 180 days, or 1 year) or apply a permanent exclusion. Permanent self-exclusion requests are processed within 24 hours and are irrevocable for the exclusion period. During any self-exclusion period, all promotional communications from 9apps are suspended.

If you are concerned about your gambling habits or those of someone you know, 9apps encourages you to read the 9apps Responsible Gaming page for detailed guidance and available support resources.

All content on the 9apps platform — including but not limited to the 9apps brand name, logo, website design, graphical elements, written content, game interfaces (where developed by 9apps), software, databases, and data compilations — is the intellectual property of 9apps or its duly licensed third-party content providers and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 9apps platform solely for your personal, non-commercial gambling entertainment purposes as permitted by these Terms. This licence does not include the right to copy, reproduce, distribute, publicly display, modify, reverse engineer, or create derivative works from any 9apps content without prior written consent.

To the maximum extent permitted by applicable Philippine law:

• 9apps provides the platform on an "as is" and "as available" basis and makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, completeness, or fitness for purpose of the platform or any game offered thereon.
• 9apps shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the platform, including losses of profits, winnings foregone due to technical outages, or damage to personal devices, even where 9apps has been advised of the possibility of such damages.
• 9apps' total aggregate liability to any player for direct damages shall in no event exceed the amount deposited by that player in the 12-month period immediately preceding the event giving rise to the claim.
• Nothing in these Terms limits 9apps' liability for fraud, gross negligence, or any other liability that cannot lawfully be excluded or limited under Philippine law.

9apps reserves the right to amend these Terms at any time. Material changes to the Terms will be communicated to registered players by email to their registered email address and/or by a prominent notice on the 9apps website no fewer than 14 days prior to the effective date of the amended Terms, except where immediate amendment is required by law or regulatory directive.

If you do not accept the amended Terms, you must cease using the 9apps platform and request account closure before the effective date of the amendments. Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Terms. The current version of these Terms, along with the effective date, will always be accessible on this page.

These Terms and all matters arising out of or in connection with your use of the 9apps platform shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

Dispute Resolution: In the event of a dispute between you and 9apps arising from these Terms or your use of the platform, both parties agree to first attempt to resolve the dispute through direct negotiation via the 9apps customer support team. Most disputes concerning account balances, game results, or bonus eligibility are resolved at this level within 5 to 10 business days.

If a dispute cannot be resolved through direct negotiation, either party may escalate the matter to PAGCOR, which maintains jurisdiction over disputes involving PAGCOR-licensed operators. Players may submit a formal complaint to PAGCOR through the official PAGCOR regulatory channels applicable to online gaming licensees.

Any unresolved dispute that proceeds to formal legal proceedings shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines. The parties expressly waive any right to participate in class action proceedings.